SHIPPING & RETURNS
SHIPPING POLICY
At Purexa, we are committed to delivering your order safely, efficiently, and with care. All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.
We offer standard and express shipping options depending on your location. Delivery times may vary, but typically range from 3–7 business days for domestic orders and 7–14 business days for international orders.
Shipping costs are calculated at checkout and may vary based on your destination and selected delivery method. From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.
Please ensure that all delivery information is correct at the time of purchase, as we cannot be held responsible for delays or losses caused by incorrect details.
If you have any questions regarding your order or delivery, our customer support team is always ready to assist you.
RETURN & EXCHANGE POLICY
At Purexa, your satisfaction is our priority. We want you to feel confident with every purchase, which is why we offer a simple and fair returns and exchange process.
If you are not fully satisfied with your order, you may request a return or exchange within 14 days of receiving your item. To be eligible, products must be unused, in their original packaging, and in the same condition as received.
Once your return is approved, you will receive instructions on how and where to send your item. Please note that return shipping costs may be the responsibility of the customer unless the item is faulty or incorrect.
After we receive and inspect your return, we will notify you regarding the approval of your refund or exchange. Approved refunds will be processed back to your original payment method within a few business days.
We aim to make the process as smooth and transparent as possible. If you have any questions, our customer support team is always available to help.